Shipping & Return Policy
At SaharaGems, we want your experience to be smooth and worry-free. Below you’ll find everything you need to know about our worldwide shipping, delivery times, costs, and return policy. Whether you’re ordering Indonesian sands, Libyan Desert Glass, or rare meteorites, we make sure your treasures arrive safely to your door.
Shipping
We proudly ship worldwide from our locations in Jakarta, Indonesia and Islamabad, Pakistan, using the reliable EMS Postal Service. Every package includes a tracking number and link so you can follow your order until it arrives.
Delivery Time
Most shipments arrive within 12–20 business days depending on your country and customs processing times. Please allow for possible delays caused by local postal services or customs clearance, especially during holidays.
Shipping Fee
Standard shipping fees range from USD 10 to USD 25 depending on weight and size. For oversized or very heavy specimens, please contact us in advance for a custom quote.
Combined Shipping
Ordering more than one item? We happily combine shipping to keep costs down. Multiple orders may qualify for discounted or partially refunded postage.
Dispatch Time
Orders are usually processed and shipped twice per week after payment confirmation. You’ll receive tracking details once your order has been dispatched.
Returns
We want you to love your purchase. If you’re not fully satisfied, returns are accepted within 14 days of receipt. Shipping fees are non-refundable, and buyers are responsible for return postage. If your order is lost in transit or delayed by customs, please contact us immediately so we can work together on a fair solution.